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Major organisations have learnt exactly how to measure and improve customer service in the most cost-effective way. They partner with Lodge Service Group’s specialist mystery shopping division, REACT Surveys.

The best customer service helps retain customers, increase loyalty and build profitability. But measuring how service is currently being delivered from a customer's perspective – and setting targets to improve performance – requires proven methodologies, skilled application of expertise and insightful interpretation of findings.

Built on years of developing expertise, REACT Surveys has grown to become one of the leading mystery shopping agencies in the UK, Europe and Africa.

Widely experienced in developing and operating customer service measurement programmes, REACT Surveys has a 'best practice' approach, which recognises the individual needs of every client. 
This unique approach to service evaluation offers you cost-effective actionable data analysis with reports that cover a wide variety of issues including:

  • Service skills
  • Sales skills
  • Operational performance.

To gain maximum value from REACT Surveys' reports we provide clients with full support through specialist market research and service improvement professionals. Working together they will show you how to improve the performance of your most valuable asset – your staff.

Find out how we can measure and improve your customer service… Please click here.

  • "Not only can they address our needs geographically but across a vast range of security and loss prevention products."

  • "We have worked with Lodge Service for more than 10 years now and have always found them helpful, efficient and professional."

  • "Their innovative approach and willingness to work with us on projects has made it less of a supplier/customer relationship and more of a partnership."

  • "Wilko - one of the UK's fastest growing high street retailers - commissioned the first stage in a remote monitoring and intelligence network using Lodg:IC. The programme will reduce the cost of store security and increase return on investment in deterrence, detection and civil recovery."


    Wilkinson Hardware Stores Ltd
  • "Serviced Office Group has estimated savings in the cost of protecting property and assets at 28 per cent from its new strategy. This follows a strategic review by the AIM-listed provider of office space and IT facilities, which operates 23 business centres."

    Serviced Office Group
  • "I am very happy to have been associated with Lodge Service for eight years during which time they have been a tremendous support to me. They regard their consultants in a professional and considerate way.  They seek to match client requirements with individual skills and experience.

    The partnership between myself and Lodge Service has worked extremely well and I am proud to be associated with them."

    Former Detective Sergeant, Avon & Somerset
  • "As a former police officer, Lodge Service appreciate skills I can bring to the private sector and provide a bespoke and individual support package which enables me to focus on meeting the needs of the client. 

    It's great to be treated as an individual and not as a commodity!"

    Former police constable, Greater Manchester and National Investigator, Safeway Stores
  • "As an ex-Metropolitan WPC, I have worked with Lodge Service for the last 10 years and have always valued the support they have shown me whilst utilising my skills on behalf of a large number of clients. 

    I would thoroughly recommend them to any police officer considering moving in the field of security consultancy."

    Former Metropolitan WPC
  • "West Midlands Police has engaged Lodge Security Limited to support the security at a number of their sites since June 2014.  

    During this time, we have found their service delivery to be professional, demonstrating good customer care  and a proactive approach to operational issues and concerns. 

    We look forward to working with Lodge Service over the coming months to further enhance the service we receive"

    West Midlands Police and Lodge Service working together

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