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For clients looking for advanced, proactive security protection strategy, Lodge Service developed Face Alert, a biometric facial recognition system with one of the highest rates of positive identification (98%) available.

Face Alert provides real-time proactive intelligence about who is entering a controlled area. An automated system, it can be used in a wide range of applications to provide consistency of detection of, for example, known shoplifters, criminals and terrorists, as well as VIPs.

Applications include protection for retailers, major events, Government facilities, banks and border controls.

Established, proven, reliable technology

In a test carried out by researchers on BBC TV in 2011, Face Alert outperformed a Scotland Yard ‘spotter’, picking out four faces in a crowded station concourse, where the human eye of the trained Police spotter identified only two faces.

Consistent accuracy is achieved because, unlike many other systems, Face Alert does not require the individual to be looking directly into a camera to trigger automatic detection. Instead, Face Alert processes images from simultaneous near-frontal views captured using live video streams from high-definition IP cameras.

How the Face Alert system works

  • Scans up to 25,000 faces per second
  • Automatically records to a secure database the face of every person entering a building or an area
  • Continuously searches for matches against the database ‘watch list’
  • If a ‘watch list’ face is detected, an alert is automatically sent via email, SMS text or triggered on other devices.
  • Consistently high level of accuracy achieved without the need for individuals to look straight into the camera.

The system can store the facial recognition data of known individuals. Similarly, facial data on new individuals can be added easily. For example, if an incident occurs, a ‘date and time’ data search will display an image and record it for accurate identification. The operator can then assign this record to the ‘watch list’ and if the person enters the location again, their face will be recognised instantly.

Find out how real-time facial recognition can deliver rapid ROI… please click here.

  • "Not only can they address our needs geographically but across a vast range of security and loss prevention products."

  • "We have worked with Lodge Service for more than 10 years now and have always found them helpful, efficient and professional."

  • "Their innovative approach and willingness to work with us on projects has made it less of a supplier/customer relationship and more of a partnership."

  • "Wilko - one of the UK's fastest growing high street retailers - commissioned the first stage in a remote monitoring and intelligence network using Lodg:IC. The programme will reduce the cost of store security and increase return on investment in deterrence, detection and civil recovery."


    Wilkinson Hardware Stores Ltd
  • "Serviced Office Group has estimated savings in the cost of protecting property and assets at 28 per cent from its new strategy. This follows a strategic review by the AIM-listed provider of office space and IT facilities, which operates 23 business centres."

    Serviced Office Group
  • "I am very happy to have been associated with Lodge Service for eight years during which time they have been a tremendous support to me. They regard their consultants in a professional and considerate way.  They seek to match client requirements with individual skills and experience.

    The partnership between myself and Lodge Service has worked extremely well and I am proud to be associated with them."

    Former Detective Sergeant, Avon & Somerset
  • "As a former police officer, Lodge Service appreciate skills I can bring to the private sector and provide a bespoke and individual support package which enables me to focus on meeting the needs of the client. 

    It's great to be treated as an individual and not as a commodity!"

    Former police constable, Greater Manchester and National Investigator, Safeway Stores
  • "As an ex-Metropolitan WPC, I have worked with Lodge Service for the last 10 years and have always valued the support they have shown me whilst utilising my skills on behalf of a large number of clients. 

    I would thoroughly recommend them to any police officer considering moving in the field of security consultancy."

    Former Metropolitan WPC
  • "West Midlands Police has engaged Lodge Security Limited to support the security at a number of their sites since June 2014.  

    During this time, we have found their service delivery to be professional, demonstrating good customer care  and a proactive approach to operational issues and concerns. 

    We look forward to working with Lodge Service over the coming months to further enhance the service we receive"

    West Midlands Police and Lodge Service working together

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